Flexx Safe
Flexx Safe service is available on The Saudi Investment Bank application for smart phones.
This service enables you to facilitate the issuance of the authorization code quickly and safely, that is used to log in and perform operations, as an alternative to the authorization code via text messages.
Key Requirements
FLEXX SAFE is available for FLEXX CLICK and FLEXX TOUCH users.
You need the latest version of the SAIB application on smart devices.
FLEXX SAFE service is offered free of charge.
You can register in the Flexx Safe service by logging into Flexx Click or FLEXX TOUCH and going to the "e-banking" menu, then clicking on the "Flexx Safe Registration
To check our terms and conditions click here.
HOW TO ACTIVATE AND USE FLEXX SAFE
TO ACTIVATE FLEXX SAFE
- Login to your account using FLEXX TOUCH latest version.
- Tap on activate Flexx Safe now.
- Tap on proceed.
- Specify a PIN and re-enter it.
- Enter the OTP sent to your mobile number.
TO USE FLEXX SAFE
FLEXX TOUCH
- Enter your username and password
- You can generate the OTP using your PIN or Touch/Face ID (iOS users) or switch to SMS
FLEXX CLICK
- Enter your username and password
- Open FLEXX TOUCH app and tap on FLEXX SAFE icon, type your PIN in order to generate an OTP, type the generated OTP at the OTP page of Flexx Click
You can register in the Flexx Safe service by logging into Flexx Click or FLEXX TOUCH and going to the "e-banking" menu, then clicking on the "Flexx Safe Registration.
- Login to your account using FLEXX TOUCH latest version
- Tap on activate Flexx Safe now
- Tap on proceed
- Specify a PIN and re-enter it
- Enter the OTP sent to your mobile number
Please ensure that you are using the latest version of the FLEXX TOUCH. If the issue persists, please uninstall the app and install it again from the related stores (App/play store).
The FLEXX SAFE PIN must consist of four digits and cannot be easily guessed (I.e. 1111, 1234, etc…). This PIN will be used to protect your FLEXX SAFE.
You will have to use it every time you want to generate an authentication code.
When you have completed your FLEXX SAFE activation process, you will be required to enter FLEXX SAFE authorization code as your second factor authentication. You should open The Saudi Investment Bank application on your device, and go to FLEXX SAFE then 'Generate Authorization Code'. Please enter your FLEXX SAFE PIN. This FLEXX SAFE PIN was created by you when you activated FLEXX SAFE on your device.
FLEXX SAFE increases the flexibility in accessing FLEXX SAFE services, giving you more convenience and improving your online experience. There are also no costs incurred while using FLEXX SAFE.
In case you have lost your device or forgotten your FLEXX SAFE PIN on SAIB application and you were not able to used FLEXX SAFE, you will be able to re-activate it following these steps:
- On the login page, go to registration as if you would like to register to Flexx Click for the first time.
- After filling the required information and proceeding, click on 'In order to re-activate FLEXX SAFE click here'.
- You will then be prompt to activate FLEXX SAFE similar to how you have done it before.
Yes, you can navigate through Retail Internet Banking from your device and using FLEXX SAFE authentication. When a One Time Password will be required, the generation page will be automatically open, entering your FLEXX SAFE PIN, you will be able to generate it and continue with the operation.